Payments:
For all the services contracted, certain advance payment should be made to hold the booking, on confirmed basis & the balance amount can be paid upon arrival in INDIA (Kerala) but definitely before the commencement of the services. Management personnel hold the right to decide upon the amount to be paid as advance payment, based on the nature of the service & the time left for the commencement of the service.

Apart from above in some cases like Special Train Journeys, hotels or resorts bookings during the peak season (X-Mas, New Year), full payment is required to be sent in advance.

Cancellation Policy:
In the case of cancellation of tour / travel services due to any avoidable / unavoidable reason/s we must be notified of the same in writing. Cancellation charges will be effective from the date we receive advance in writing, and cancellation charges would be as follows:

0 -10 days prior to stay - No refund(on the full amount)
11-15 days prior to stay - 50% refund (on the full amount)
16 -30 days prior to stay - 75% refund (on the full amount)
More than 30 days prior to stay - 90% refund (on the full amount)
No refund for reservation between 20th December to 5th January.
Less than 72 hours or No Stay: No Refund
In case of Special Trains Journeys and peak season hotel bookings a separate cancellation policy is applicable (which can be advised as and when required).

Change of Date Policy:-
Change of date is only possible on 100% advance payment .
40% of the original booking cost will be added as postponement charges.

Some cancellation and refund policies are out of our tender:
Refund for hotel payment will follow the hotel’s cancellation policy
Train tickets cancellations will follow the Railway’s policy
Flight tickets cancellations will follow the airlines company policy

In case you cancel the trip after commencement, refund would be restricted to a limited amount only which too would depend on the amount that we would be able to recover from the hoteliers/ contractors we patronize. For unused hotel accommodation, chartered transportation & missed meals etc. we do not bear any responsibility to refund.

Our Liabilities & Limitations:
Please note that after the finalization of the Tour/ service Cost, if there are any Hike in entrance fees of monuments / museums, Taxes, fuel cost or guide charges – by Govt of India, the same would be charged as extra.

Law & Jurisdiction
For all complaints, suits, claims or disputes of whatsoever nature relating to any products offered by Silverwoods, will be under the exclusive jurisdiction of High court of kerala,Kochi.